The Development Of Mobile Application Based Customer Service System In Bank Sampah Malang

The Development Of Mobile Application Based Customer Service System In Bank Sampah Malang

Nur Hayatin, Bayu Mavindo, Eko Budi Cahyono


Bank Sampah Malang (BSM) is a legal entity incorporated cooperatives built by the municipal government of Malang that serves as a container of waste management, especially dry waste. During this time the customer service process conducted in BSM is not optimal, especially the online service. Some services have been accessible online through the website but the information is limited only to the list of prices and types of waste which received by BSM. While the other information which customer needed such as balances checking, garbage collection schedule checking, and information about the type of savings BSM, are not yet covered by the existing online system. This research has built an online customer service system based on mobile applications and SMS gateways for BSM. The purpose of the system is to facilitate the customers of BSM to obtain information about garbage bank, especially for those customers who have high mobility. Interviews and observation is used as the method of the analysis of system requirements. While the applications such as MySQL database, Webservice, PHP Codeigniter, SMS Gateway and Android as a language programming are used to develop the system. This system integrate android applications with web based applications by using web service. This system is made so that customers get better service. Evaluation results show the system that has been built has been successfully tested.


application, BSM, customer service, mobile

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